Terms and Conditions

Terms and Conditions of Sale

Price

All prices are quoted in New Zealand Dollars (NZD)

Freight and Delivery

Freight will be charged for New Zealand delivery. Delivery will take 2 to 3 days depending on the location. International delivery can be arranged. Please contact wine@osawawines.co.nz with any sales enquiry.

Unless prior credit terms have been negotiated, payment by cash, credit card or cleared cheque is required before dispatch.

Good and Service Tax (GST)

Good and service Tax and Delivery Costs are payable on all New Zealand sales as itemized by Osawa NZ Limited ("the Company") at the time of confirming the customer’s order.

Return and Refund

Osawa Wines guaranteed the quality of our products. But if a product is found to be faulty or defective, we will promptly supply you with a new product or provide a refund. Returns need to be lodged to us within 7 Days from date of purchase.

Supply

The supply of wines described on this web site are subject to availability at the time of ordering and the Company will advise customers if it is unable to supply the product or vintage requested.

Sales of Alcohol Online

Sales of wine are governed by The Sale of Liquor Act, which prohibits the supply of alcohol to any person less than 18 years of age. It is illegal to falsified your age declaration in order to purchase liquor. If your under 18 years of age, please do not use this site to purchase liquor. By clicking on the “checkout” button, you’re confirming you are over the age of 18 and legally eligible to purchase liquor.

Off Licence 

The Company’s Off Licence supply is 358 Kereru Road Maraekakaho RD1 Hastings Hawke’s Bay New Zealand

Privacy Policies

Osawa NZ Limited (ONZL) is committed to the privacy and security of site users and this statement outlines existing practices.

Disclosure of Personal information

ONZL does not sell or rent your personal identification to third parties.

If applicable we release personal information only when we believe release is appropriate to comply with law; enforce or apply our terms and conditions; or protect the rights, property, or safety of ONZL, our users or others.

Email

We may collect email addresses and periodically notify you if we have changed our products, or have exciting news and products that may concern you or your orders. We do use email as a means of receiving feedback from our customers, and we encourage you to email us with your questions or comments.

Security

We work diligently to protect the security of your personal information.

We protect your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts payment information you input. Any time you buy using a credit card your details are encrypted and securely. When we transfer and receive certain types of sensitive information such as financial information, we redirect visitors to the DPS Payment Express secure server, which is what you will see in the URL bar when using the site to purchase wine with your credit card. 

Rest assured that you are dealing with ONZL or our authorized payment solutions provider or website hosting provider at all times.

ONZL takes all reasonable steps to keep any collected personal information secure and to protect that information from misuse or loss and from unauthorized access, modification or disclosure. Your details are stored for a reasonable period (as necessary to bill and collect) and then destroyed.

Contact Information

Your will be providing us with contact information when ordering from our web site. We may follow up with orders if, for instance, some required information is missing or your requested products are no longer in stock. You may also elect to send us your email address, which we may use to supply you with updates to your order.

Third Party Links

ONZL has no control over either the content of third party links or their privacy policies. Read our Web site disclaimer for more information.

Updates to our information practices

From time to time, we make changes to our information practices or alter the functionality of our Web site. We always update this statement accordingly, so we encourage you to periodically review this page for the latest information on privacy practices.

For information about New Zealand’s Privacy Act 1993 and how it protects the personal information of individuals in New Zealand, please visit the website of the Privacy Commissioner. ( http://privacy.org.nz/ )